FREQUENTLY ASKED QUESTIONS

Which Lifting System is suitable for my car?

For modern vehicles, check the distance between your car's jacking points. This will help you select the correct Lifting System. Refer to our comparison table to find the best fit.

How do I find the jacking points on my car?

Check your car’s manual for images showing jacking point locations. Alternatively, measure the distance between the lift points directly on your vehicle.

What should I do after finding the jacking points?

Measure the center-to-center distance between the jacking points. Use this measurement to select the appropriate Lifting System from our comparison table.

What additional measurements are needed when ordering a Lifting System?

Measure the distance between the front and back tires to ensure the Lifting System will slide under your vehicle.

What type of Lifting System should I use for cars with pinch weld frames?

For vehicles with a wheelbase of less than 3200mm, choose a Lifting System according to our comparison table to ensure compatibility.

Can I use one Lifting System for multiple cars?

Yes, consider the R3500L extension frame, which can be used with the R2500AC/R2500DC/R3500AC/R3500DC models to accommodate a broader range of jacking points.

What should I be aware of when using the R3500L extension frame?

The initial height with the R3500L extension frame is 152mm. Ensure your vehicle's ground clearance allows the lift to slide under.

Which Lifting System should I choose for an SUV?

For medium-sized or small SUVs, select the R2500AC/R2500DC/R3500AC/R3500DC based on vehicle weight.

For large SUVs, consider one of these options: R3500AC with R3500L extension frame and RHA-4 height adapter.

What model is recommended for use in a repair shop?

We recommend the R3500AC with R3500L extension frame and RHA-4 height adapter. This setup accommodates both short and long wheelbase models, including SUVs and pickups.

Does the Lifting System come as a pair or single unit?

The Robust Lifting System unit is sold as a pair . Each lift is designed for independent use but can be paired with extension frames and adapters for additional versatility.

What is included in the complete Robust Lifting System package?

The complete package includes the Lifting unit, hydraulic hoses, power supply, remote control, and any necessary adapters or frames. Refer to the product details for a full list of included items.

Is the Robust Lifting System safe to use?

Yes, the Robust Lifting System adheres to stringent safety standards. It includes built-in safety features like automatic locking mechanisms for added security during use. For detailed safety certification information, refer to our product specifications.

What are the safety certifications and standards for the Robust Lifting System?

The Robust Lifting System meets European safety standards, providing enhanced safety compared to traditional jacks and stands. For more details on safety certifications, visit our product information page.

What warranty options are available?

The Robust Lifting System comes with a 1-year factory warranty as standard. For additional peace of mind, you can extend the warranty to 2 years for just $99.

What happens when the warranty expires?

After the warranty period, we offer various service and support options. Contact our customer service for details on repairs and maintenance services.

Are there any accessories available for the Lifting System?

Yes, we offer a range of accessories, including extension frames, height adapters, and storage solutions. Check our accessories catalog for more information.

Is the Lifting System equipped with air hoses?

No, the Robust Lifting System uses hydraulic hoses, not air hoses. These hydraulic hoses are essential for the lift’s operation and provide the necessary fluid power.

What type of power source does the Robust Lifting System require?

The Robust Lifting System operates on either a 240V AC power supply or a 12V DC system with jumper leads, depending on the model. Ensure you select the model that matches your power availability.

How do I install and set up the Robust Lifting System?

The Robust Lifting System is designed for easy setup. Simply place it under the vehicle, connect to the power source, and use the remote control to raise or lower the vehicle. For detailed installation instructions, refer to the user manual included with your purchase.

Can the Lifting System be used on uneven surfaces?

The Lifting System performs best on level surfaces. For uneven surfaces, use appropriate leveling equipment or blocks to ensure stability during operation.

How do I maintain the Robust Lifting System?

Regular maintenance includes checking hydraulic fluid levels, inspecting for leaks, and ensuring all connections are secure. Refer to the user manual for detailed maintenance instructions.

What should I do if the Lifting System is not working correctly?

If you encounter any issues, first check the power connections and ensure there are no obstructions. For persistent problems, consult the troubleshooting section in the user manual or contact our customer support team for assistance.

How much weight can the Lifting System handle?

The weight capacity depends on the model you choose. For example, the R2500AC and R2500DC models handle up to 2500kg, while the R3500AC and R3500DC models can lift up to 3500kg. Always ensure the Quicklift’s capacity matches or exceeds your vehicle’s weight.

Are there any vehicle types or sizes that the Lifting System cannot handle?

The Robust Lifting System is designed to handle a wide range of vehicles, including cars, SUVs, and light trucks. However, for exceptionally large or heavy vehicles, verify the lift capacity and compatibility with our comparison table.

Can the Lifting System be used for professional automotive repairs?

Yes, the Robust Lifting System is suitable for both professional automotive repair shops and home garages. Its design and features make it ideal for a wide range of repair and maintenance tasks.

How long does it take to lift a vehicle with the Robust Lifting System?

The Robust Lifting System can lift a vehicle to its full height in under 35 seconds, allowing for quick and efficient access to the vehicle’s underside.

What is the maximum lift height of the Lifting System?

The maximum lift height varies by model. Check the product specifications for the exact lift height of the model you are interested in.

Is there a mobile app or remote control available for operating the Lifting System?

The Lifting System includes a remote control for easy operation. Currently, there is no mobile app for controlling the lift.

What are the shipping and delivery options?

The Robust Lifting System includes FREE delivery to most Australian areas. For specific shipping options and delivery times, please refer to our shipping policy or contact our customer service.

How do I order additional parts or accessories for the Lifting System?

Additional parts and accessories can be ordered through our website or by contacting our customer service team. We offer a variety of accessories to enhance the functionality of your Lifting System.

How do I know if my vehicle's weight is within the Lifting System's capacity?

Check your vehicle’s specifications for its weight. Ensure that the Lifting System you choose has a weight capacity equal to or greater than your vehicle’s weight. For exact capacity details, refer to our product specifications.

Can the Lifting System be used for off-road vehicles?

Yes, the Robust Lifting System can be used for off-road vehicles as long as the vehicle’s weight and dimensions are within the lift’s specifications. Ensure that the lift can be properly positioned and operated on the terrain.

Are there any special requirements for using the Robust Lifting System in extreme temperatures?

The Lifting System is designed to operate in a range of temperatures. However, for optimal performance, avoid exposing it to extreme temperatures for prolonged periods. If operating in very hot or cold conditions, consult the user manual for specific guidelines.

Can the Lifting System be used in conjunction with other lifting equipment?

Yes, the Lifting System can be used alongside other lifting equipment if needed. Ensure that all equipment is used safely and according to the manufacturer's instructions to avoid any potential hazards.

What are the dimensions of the Lifting System when fully assembled?

The dimensions of the Lifting System vary by model. Refer to the product specifications for detailed dimensions, including width, length, and height when fully assembled.

How often should I replace hydraulic fluid or perform maintenance on the Lifting System?

Regularly check the hydraulic fluid level and inspect for any signs of wear or leaks. Follow the maintenance schedule outlined in the user manual for best practices and recommended service intervals.

Can the Lifting System be used for vehicles with unusual or custom modifications?

The Lifting System is designed to accommodate a wide range of vehicles, including those with modifications. Ensure that the lift’s dimensions and lifting capacity are compatible with your vehicle’s modifications.

Is the Lifting System compatible with different types of tire sizes?

Yes, the Robust Lifting System is designed to accommodate various tire sizes. However, ensure that the lift’s base fits under the vehicle and that it aligns properly with the vehicle’s lifting points.

What should I do if I lose the remote control?

If you lose the remote control, contact our customer service for assistance. Replacement remote controls can be ordered to ensure continued operation of your Lifting System.

How do I clean and maintain the Robust Lifting System?

Regular cleaning involves wiping down the Lifting System with a damp cloth to remove any dirt or grime. For maintenance, inspect the hydraulic components for leaks, ensure all moving parts are lubricated as needed, and check for any signs of wear. Consult the user manual for detailed cleaning and maintenance instructions.

Can the Lifting System be used with low-profile or modified vehicles?

Yes, the Lifting System's low-profile design makes it suitable for low- profile or modified vehicles. Ensure that the lift can fit under the vehicle and that the lifting points are accessible.

What should I do if the Robust Lifting System shows an error or malfunctions?

If you encounter an error or malfunction, first consult the troubleshooting section of the user manual. If the issue persists, contact our customer support for further assistance. We are here to help resolve any problems and ensure your Lifting System operates smoothly.

Can I use the Robust Lifting System for both front and rear lifting simultaneously?

The Lifting System is designed for lifting a single end of the vehicle at a time. For simultaneous lifting of both the front and rear, consider using multiple Lifting Systems or consult our customer support for recommendations on achieving your desired setup.

What types of vehicles are not recommended for use with the Lifting System?

The Robust Lifting System is not recommended for extremely heavy-duty vehicles or those exceeding the lift’s maximum weight capacity. Always check the vehicle's weight and dimensions against the Lifting System's specifications to ensure compatibility.

How can I ensure the Lift is properly aligned with my vehicle's jacking points?

Position the Lift carefully under the vehicle, aligning it with the jacking points. Use the Lifting System's features to make fine adjustments as needed to ensure proper alignment before lifting.

What is the expected lifespan of the Robust Lifting System?

The lifespan of the Robust Lifting System depends on usage and maintenance. With proper care and regular maintenance, the Robust Lifting System is designed to provide many years of reliable service. Refer to the user manual for guidance on maintaining your Lifting System to extend its lifespan.

Are there any training resources available for using the Lifting System?

Yes, we offer detailed user manuals and video tutorials to help you get the most out of your Lifting System. These resources cover setup, operation, and maintenance. Visit our website or contact customer support for access to these materials.

Can the Robust Lifting System be used for tire changes and wheel alignments?

Yes, the Robust Lifting System is ideal for tire changes and wheel alignments. It provides easy access to the vehicle’s underside, making these tasks more efficient and convenient.

What safety precautions should I follow while using the Lift?

Always follow the safety guidelines outlined in the user manual. Key precautions include ensuring the lift is on a stable surface, checking for proper alignment, and never working under an unsecure lift. For detailed safety instructions, refer to the safety section of the user manual.

How can I contact customer support for further questions or issues?

You can contact our customer support team via phone, email, or through our website’s support page. We are available to assist with any questions or issues you may have regarding the Robust Lifting System.

Is the Robust Lifting System portable?

Yes, the Lifting System is designed to be portable. It features a compact and lightweight design, allowing for easy transport and storage. It can be set up quickly in different locations as needed.

Can the Lifting System be used indoors and outdoors?

The Robust Lifting System can be used both indoors and outdoors. However, it is essential to ensure that the surface is level and stable, and that the environment does not expose the lift to extreme conditions that could affect its performance.

What is the maximum and minimum lift height of the Lifting System?

The maximum and minimum lift heights vary by model. Please refer to the product specifications for detailed information on lift height ranges for each Lifting System.

How does the Lifting System handle uneven ground or inclines?

The Lifting System is designed for use on level surfaces. For uneven ground or inclines, use leveling blocks or consult our customer support for advice on ensuring safe operation.

What type of maintenance is required for the hydraulic system?

Regular maintenance of the hydraulic system includes checking fluid levels, inspecting for leaks, and ensuring that hydraulic hoses are in good condition. Follow the maintenance schedule in the user manual for specific instructions.

Can the Lifting System be used for vehicles with wide or narrow wheelbases?

Yes, the Lifting System can accommodate a range of wheelbases. For vehicles with particularly wide or narrow wheelbases, ensure that the lift's width and extension options are suitable for your vehicle. Refer to our comparison table for compatibility.

How do I store the Lifting System when not in use?

Store the Lifting System in a dry, cool place when not in use. Ensure that it is kept free from dust and debris. If applicable, use the provided storage solutions or wall hanger set to keep it organized and

protected.

Are there any specific safety certifications for the Robust Lifting System?

The Robust Lifting System adheres to various safety standards and certifications, including European safety regulations. For detailed information on specific certifications, refer to our product specifications or contact customer support.

How can I ensure that the Lift is securely mounted or positioned?

Ensure that the Lift is placed on a flat, stable surface and that it is properly aligned with the vehicle’s jacking points. Follow the user manual’s setup instructions for securing the lift in place before operation.

What are the benefits of upgrading to a 2-year warranty?

Upgrading to a 2-year warranty provides additional peace of mind and extended coverage for any potential issues. It ensures you have longer-term support and protection for your investment, making it a cost-effective choice for added security.

Can I use the Lifting System for non-automotive purposes?

The Lifting System is specifically designed for automotive use. While it may be adapted for other purposes, we recommend using it only as intended to ensure safety and optimal performance.

What should I do if the Lifting System does not reach its full lifting capacity?

If the Lifting System is not reaching its full lifting capacity, check for potential issues such as hydraulic fluid levels, power supply, or alignment. Consult the troubleshooting section of the user manual or contact customer support for assistance.

How do I know if the Lifting System is properly calibrated?

The Lifting System should be calibrated according to the manufacturer's specifications. Check the calibration settings in the user manual and perform a test lift to ensure proper operation. If calibration issues persist, contact customer support for assistance.

Can the Lifting System be used with different types of lifting pads or adapters?

Yes, the Lifting Systemis compatible with various lifting pads and adapters to accommodate different vehicle types and lifting points. Ensure that the accessories you choose are compatible with your Lifting System.

Are there any restrictions on the types of vehicles the Robust Lifting System can lift?

The Robust Lifting System is designed to handle a wide range of vehicles, including cars, SUVs, and light trucks. For specific vehicle types or sizes outside the standard range, refer to the product specifications or contact customer support for guidance.

What should I do if the Lift starts making unusual noises?

Unusual noises could indicate potential issues with the hydraulic system or mechanical components. Stop using the Lift and inspect it for any visible problems. Refer to the troubleshooting section of the user manual or contact customer support for further assistance.

Can the Lifting System be operated without the remote control?

The Robust Lifting System is designed to be operated using the remote control provided. If you lose the remote, contact customer support for a replacement. Manual operation without the remote is not typically supported.

What is the recommended power supply for optimal Lifting System performance?

For optimal performance, use the power supply specified for your Lifting System. Ensure a stable and consistent power source to avoid any performance issues. Refer to the product specifications for detailed power requirements.

How do I handle and dispose of hydraulic fluid properly?

Follow local regulations for handling and disposing of hydraulic fluid. Use appropriate containers for storage and disposal, and consult the user manual for specific guidelines on hydraulic fluid maintenance and disposal.

Can I purchase a maintenance service plan for the Lifting System?

Currently, we do not offer a separate maintenance service plan. However, we provide detailed maintenance instructions in the user manual, and our customer support team is available to assist with any service-related inquiries.

What should I do if the Lifting System is not lifting evenly?

Uneven lifting may be caused by incorrect setup or an issue with the hydraulic system. Ensure that the Quicklift is positioned correctly and consult the troubleshooting section of the user manual. If the issue persists, contact customer support for assistance.

Is the Lifting System resistant to rust and corrosion?

The Lifting System is designed with durable materials that are resistant to rust and corrosion. However, for extended longevity, it’s important to keep the lift clean and dry, and to perform regular maintenance.

Can I use the Lift for vehicles with special ground effects or low clearance?

The Lifting System's low-profile design makes it suitable for vehicles with ground effects or low clearance. Ensure that the lift’s height and design are compatible with your vehicle's modifications.

What training resources are available for new users of the Lifting System?

We offer a comprehensive user manual and instructional videos to help new users familiarize themselves with the Lifting System. These resources provide step-by-step guidance on setup, operation, and maintenance.

Are there any financing options available for purchasing the Lifting System?

Yes, we offer a wide range of financing options to make purchasing the Lifting System more accessible. AfterPay is one of the many options with No Hassle Interest free payments. Check our website or contact customer support for details on available financing plans and terms.

Can the Lifting System be used with vehicles that have uneven or irregular lifting points?

The Lifting System is designed to accommodate standard lifting points. For vehicles with irregular or uneven lifting points, you may need to use compatible adapters or accessories to ensure proper and safe lifting. Consult the user manual or customer support for advice on handling special lifting points.

How do I adjust the Lifting System for vehicles with different track widths?

The Lifting System includes adjustable features to accommodate various track widths. Refer to the user manual for instructions on making adjustments to ensure a secure fit for your vehicle’s track width.

Is there a recommended maintenance schedule for the Lifting System?

Describe the item or answerYes, a regular maintenance schedule is essential for optimal performance. Refer to the user manual for detailed maintenance recommendations, including inspection intervals for hydraulic fluid, moving parts, and safety checks. the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.

What should I do if I experience a hydraulic leak?

If you notice a hydraulic leak, stop using the Lift immediately. Inspect the hydraulic system for visible signs of leakage and consult the user manual for troubleshooting tips. Contact customer support for repair or replacement options if needed.

Can the Lifting System be used in commercial settings with high usage?

The Lifting System is designed for durability and can handle frequent use in commercial settings. Ensure regular maintenance and follow all operational guidelines to maximize the lifespan and performance in high-usage environments.

What types of surfaces are best for using the Lifting System?

The Lifting System performs best on level, solid surfaces such as concrete or asphalt. Avoid using the lift on soft, uneven, or unstable surfaces, as these can affect stability and safety.

Can the Lifting System be used in conjunction with other car maintenance tools or equipment?

Yes, the Lifting System can be used alongside other car maintenance tools and equipment. Ensure that all equipment is used according to the manufacturer’s guidelines to maintain safety and efficiency.

What should I do if the Lifting System does not seem to operate correctly after setup?

If the Lifting System is not operating correctly after setup, double-check the setup instructions and ensure that all components are correctly assembled and connected. Consult the troubleshooting section of the user manual or contact customer support for further assistance.

Are replacement parts available for the Lifting System?

Yes, replacement parts are available for the Lifting System. Contact customer support or visit our website to order any necessary parts and ensure that they are compatible with your Lifting System.

How do I update my contact information or warranty details?

To update your contact information or warranty details, contact our customer support team. Provide your purchase information and updated details, and we will assist you with making the necessary changes.

Can the Lifting System be used for both front and rear axle lifts simultaneously?

The Lifting System is typically designed for lifting one axle at a time. For simultaneous front and rear axle lifts, you may need to use multiple Lifting Systems or consult with customer support for solutions.

Are there any specific storage requirements for the Lifting System?

Store the Lifting System in a dry, cool place away from extreme temperatures and moisture. Use the provided storage solutions or wall hanger set to keep the Lift organized and protected when not in use.

How do I troubleshoot if the Lifting System is not lifting evenly or properly?

If the Lifting System is lifting unevenly, ensure that the lift is positioned on a flat, level surface and that all components are properly aligned. Check for any obstructions or debris. Refer to the troubleshooting section in the user manual or contact customer support if the issue persists.

Can I use the Lifting System in conjunction with a lift table or other lifting equipment?

Yes, the Lift can be used alongside other lifting equipment, such as lift tables, provided that all equipment is compatible and used according to manufacturer guidelines. Ensure that the combined use of equipment does not compromise safety or stability.

What is the process for replacing hydraulic fluid?

Replacing hydraulic fluid involves draining the old fluid, refilling with new hydraulic fluid, and bleeding the system to remove any air bubbles. Consult the user manual for detailed instructions on how to perform this maintenance task.

How can I check if the Lifting System is properly calibrated after installation?

To check calibration, lift a vehicle and ensure that it rises evenly and to the desired height. Compare the lift's performance against the specifications in the user manual. If calibration issues are suspected, consult the manual or contact customer support for assistance.

Professional-quality lifting for your home garage.

ABN: 80 924 359 656

© 2024 Robust All Rights Reserved.

Professional-quality lifting for your home garage.

Company

© 2024 Robust All Rights Reserved.

ABN: 80 924 359 656